Stronger relationships are often the pathway to better customer service
Aaron Barnhart, Senior Vice President and Retail Sales Leader at Westfield Bank discusses how to put your employees in position to provide great customer service.
Are you afraid of vacation?
As leaders, we need to own the fact that our attitudes about time off spread to the people around us. And that is a fearful thing, right?
Why EBITDA matters in M&A
The difference between reported EBITDA and adjusted EBITDA and how it impacts value, according to Ross Vozar, managing director of Transaction Advisory Services at BDO USA, LLP.
What to do when a competitor’s patented product threatens your sales
Strategic options companies have to avoid the negative impact from the release of a competitor’s patented product, according to John M. Skeriotis, a partner at Emerson Thomson Bennett.
As KIKO Co. continues to diversify, its marketing challenges consumers’ perceptions
KIKO works to find the balance between keeping its history in the minds of consumers, while appealing to those who may dismiss it because they think it’s just an auction company.
Defense in depth
It’s true that today there is a much broader awareness of cybersecurity issues, but does that mean that we’re doing a better job securing our systems?
Superhero strategic planning
Three possible ways to modify your strategic planning process to make it more durable in these changing times.
Mike Townsley talks future growth at Bob Evans Farms after split
Now that the restaurant and food businesses have been separated, it’s easier to tell the long-term growth story of Bob Evans Farms Inc.
The office is on fire!
Employees too frequently look for reassurance that they are making the right decision, a problem that leads to too many meetings.
Money: The compensation fallacy
Great companies can only sustain greatness if their people are motivated and inspired by their work and fulfilled by their work life as part of a greater life experience. It ain’t just the money.