Succession planning is just one piece of the talent development whole
When business owners connect succession planning with their recruiting, training and talent development initiatives, then the organization can consider itself truly prepared for the next chapter.
New generations of customers embrace the centuries-old products at Lehman’s Hardware
Many of the products Lehman’s Hardware sells today are the same it has stocked since it opened in 1955. Who those items are sold to, however, has changed.
Engage others in the work you love and value
I’ve spent most of my career happily lost in space — working on research to answer some of the big cosmic questions: How old is the universe? What is it made of? Can we trace its evolution over the past 13.8 billion years, from a primordial soup of basic particles to the formation of galaxies, […]
Results matter……but so does the journey
In a recent webinar, Lisa Bisaccia, executive vice president and chief human resources officer at CVS Heath said, “Results matter, but how you get there can be even more important. Did you lead the way, and did your people follow you?” As an executive in your organization, your main objective is to set overarching goals […]
It’s OK to go off your script in pursuit of greatness
“Stay in your lane.” There’s a reason this has become a time-honored employee management guideline: It creates silos rooted in order from which productivity is typically an outcome. Certainly, you want productive employees … productivity is good. But I want great. Yes, I want great because, like you, I’m just that guy. But more importantly, […]
Keep your plans and priorities in order
Football is often used as an analogy for how to achieve success in business. Whether you’re in the boardroom or the locker room, winning often comes down to the leader’s ability to craft a plan that the team can effectively execute to rise above the competition. Every team has individuals who bring different skills to […]
What to know when a family business takes on a private equity partner
Governance is a big difference for many family-owned businesses when taking on a private equity partner. Private equity funds meet with the management team at least on a quarterly basis to understand performance over the past quarter and also provide guidance for the balance of the fiscal year. Private equity funds will more often than […]
Stronger relationships are often the pathway to better customer service
Employees who approach their work with confidence are more likely to bring the same positive energy to their interactions with customers, says Kurt Kappa, Senior Vice President, Market Leader, Cuyahoga County, at Westfield Bank.
Customer Service Awards 2017
These 24 organizations have demonstrated a commitment to superior customer service and have made a difference in the communities they call home.
Three tips to build a hiring process that attracts diverse talent
As a leader, you’re bound to have seen at least a few pieces of literature outlining the many benefits — financial and otherwise — of diverse teams in the workplace. You probably already know teams that embrace diversity enjoy a distinct competitive advantage over teams that succumb to sameness. But how do you go about […]