Every organization should promote a culture of continuous improvement

It’s common to talk about quality and continuous improvement in the context of manufacturing. Methodologies such as ISO, lean and Lean Six Sigma are a means to improve business efficiency and effectiveness. When done well, the end result is a better experience for customers and employees, and bottom-line benefits to the organization. But continuous improvement […]

Identify your intellectual property or risk losing it

Intellectual property (IP) protection is a critical task that enables companies to safeguard the hard work, expertise and ingenuity of their employees, says Kristen M. Hoover, a patent attorney at McCarthy, Lebit, Crystal & Liffman. But, to be effective, a plan must be crafted to fit the way an organization functions.

The power of five

It’s easy to dismiss five minutes as not enough time. But by doing so, we miss a great opportunity, says Donna Rae Smith.

In an online world, reputation management is key

In today’s internet world with online reviews, customers’ views carry more weight than ever. In a twist on the old adage, it takes years to build a reputation and mere seconds (and the click of a mouse) to destroy one.

The emotions of transition

Transitions, even when welcomed and anticipated, are emotional times for us all, says Leslie W. Braksick of My Next Season.