Fraud prevention

“Keeping tight control is best answer for theft, other issues.”

Wellness and health care

Hospitals, like other organizations, have business models that reflect their goals and their customers’ needs. There is no doubt that changes in a hospital’s business model can and does affect the patient experience. “In the 1990s, many hospitals developed integrated delivery systems that spanned all aspects of health care, even insurance,” says Alan Bleyer, president […]

Check the past twice

Your dream office may have a murky past — brand-new buildings and decadent landscape can cover up what lies beneath. Environmental issues are a concern for business owners and also banks, which require Phase I and II Environmental Site Assessments (ESA) following property appraisal. “I’ve seen people sign purchase agreements without getting a Phase I […]

State of the art

How technology positively impacts on the call center experience