Do the right thing

Just days before Mid-American Packaging was to close a new deal with the bank, it received word that its natural gas price increase projections were grossly underestimated. The company immediately knew it soon would be out of compliance with its newly negotiated bank covenants. “We were hearing from a lot of people, ‘Just go ahead […]

Securing the future

How Peter Miragliotta approaches customer service at Tenable Protective Services

Empowerment through training

While customer service is the cornerstone of Tenable Protective Services’ success, CEO Peter Miragliotta relies on one other method to grow his security company. While the main part of his formula relies on his relationship with customers, Miragliotta realizes his employees are a key ingredient as well. This is why he believes in empowering employees […]

Customer U.

Consumers will build trusting member relationships and help you win repeat business.

New rules

What the SEC’s changes to executive compensation disclosure laws mean.