Jack Pickard
President and CEO, FedEx Custom Critical
Think, don’t react
Overreacting to a situation can turn your staff into roadkill.
Managing rumors
False information can become a weapon of mass destruction.
The cure for exhaustion
Build deeper connections to ignite meaning, purpose and pride in your work.
Be nimble, be quick
How Jay Reeder avoided a growth bottleneck at VoiceNation by hiring more decision-makers
Background checks
Investigating an employee’s past isn’t just for new hires anymore.
Owning real estate
How owning real estate can enhance the value of your company
Continued education
How to discern the value of and distinguish among a crowded field of MBA programs
Effective business planning
What everyone should know about a basic executive employment agreement
The new contact center
An update on trends, metrics and outsourcing