Tough love

How Douglas Bergeron fixed VeriFone by making quick decisions and not worrying about hurt feelings along the way

Making a dollar

How Michael Fields has brought growth to KANA Software Inc. without sacrificing profitability

Jerry Kline

Chairman and CEO, Innovative Interfaces Inc.

Total upgrade

How Nina Smith sold Sage Software’s employees and customers on its corporate rebranding effort

Healthy trust

How Jackie Herr leads Ignite Health to steady growth by always focusing on earning her employees’ trust