Competing priorities

Managers and their employees alike have long heard they should pay attention to the important things, not the urgent ones. It’s good advice, except for one thing: Most of us are overworked.

Illusion of knowledge

We should learn to ask ourselves and others two simple questions: What do you mean? And how do you know?

What would you do?

In this month’s column, I’m asking readers three questions based on a unique experience I had.