Ohio Employee Health Partnership on MCOs
How managed care organizations impact the workers’ compensation system
Take a deep breath
How to navigate the tough task of layoffs
Being a big company is not an excuse for being a rude company
How to set expectations using a not-so-subtle nudge
The main event
Use business gatherings to get face to face with your customers.
Turning fans into fanatics
Ensuring each step of your customer service is up to par
Going for the green
Why being ecologically aware has never been more important for corporate America
The Lunenfeld File
Born: Brooklyn, N.Y. Education: Bachelor’s degree in cultural anthropology, The State University of New York at Buffalo First job: I worked in catering halls for years. I was 16. I worked as a busboy, head busboy, waiter, bartender. I think everyone should be a waiter at least at some point in time. You learn so […]
Calculated risks
How Joel Lunenfeld drives a culture of change at Moxie Interactive
Logistics and profitability
How to cut costs without reducing quality
Staying competitive
How employers can rein in health insurance costs while still providing benefits