Archives: Articles

Time to reshore?

In the current business environment, it’s critical to evaluate your options for mitigating risk and keeping your supply chain competitive. Blue Water Growth’s David Grafton shares the question you need to be asking.

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How to deliver a great customer experience

Competing in a crowded marketplace requires delivering customer experiences that differentiate your brand, says Ben Stormer of g2o. Here are ideas for how companies can improve customer engagement.

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United for our communities

The Pillar Award for Community Service was developed by Smart Business and Medical Mutual to honor businesses and individuals dedicated to making Northeast Ohio a better place to live.

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It's time to 'lean in'

Even in this new-age feminist generation — while we’re breaking glass ceilings, running for political office in record numbers, starting and running companies — when it comes to our personal finances, we’re still pushing those decisions to men.

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Customer service IS your business

Your ability to build a team that can personalize that journey for your customers can go a long way toward achieving enduring customer satisfaction, says BMW of Westlake’s Adam Moon.

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