Heinen's focuses on customer satisfaction
“The value of highly satisfied customers, statistically, is that they’re virtually guaranteed to come back within two weeks.”
How Tom Heinen motivates employees to serve
How enterprise risk management can create and protect value for a business
John T. Alfonsi, Cendrowski Corporate Advisors
How to meet your duty of care requirements when employees travel overseas
Justin Priestley and Kevin J. Pastoor, Aon Risk Solutions
Promote brainstorming and collaboration
Ed Stevens collaborates at Stevens Strategic Communications
How to use the Internet to market and protect your brand
James J. Boutrous II, McDonald Hopkins PLC
Movers & Shakers
People and companies on the move in Cleveland
Maritime advice
Don’t wait for your ship to come in — swim out to it
Steve Cuntz keeps BlueStar Inc. Ahead of the Game
How Steve Cuntz grew BlueStar Inc. with investment and acquisitions
How using a professional services organization can keep your telecommunications services under control
Jon Marley, Simplify Inc.
Finding innovation in chaos
How tough times can sprout great ideas