How Main Street Cupcakes goes above and beyond to please
When someone asks Main Street Cupcakes co-owner Sarah Forrer what business she and fellow co-owner and founder Kimberly Martin are in, she always responds that she’s in the customer service business, and their product just happens to be cupcakes. But behind that tasty product is a team of people who will do anything to make […]
How to select the telecom product that best meets your needs
Ginger Smith, Simplify Inc.
How Marous Brothers Construction creates lasting client relationships
At Marous Brothers Construction Inc., there are no customers. There are just clients. As a family owned and operated company, Marous Brothers still runs its business with the values it was founded on more than 30 years ago, specifically a commitment to building lasting client relationships and maintaining long-term business partnerships. Marous Brothers President Adelbert […]
How to protect your company from environmental risk with insurance
Michael R. Szot and Paul D. Maxwell, Aon Risk Solutions
How to overcome the barriers to using the credit for increasing research activities
John Carey, SS&G
How funding partnerships can make impossible real estate development possible
Michael K. Dostal, FirstMerit Bank
How to protect your company from environmental risk with insurance
Michael R. Szot and Anne Sherwin, Aon Risk Solutions
How Findaway World specialists lend a helpful ear to customer requests
At Findaway World, customer service starts with the notion that employees aren’t called employees or associates or team members. They are findawayers. Not surprisingly, “Find a way” is one of the seven core values of the company that manufactures and distributes the Playaway, a self-playing prerecorded audiobook. Findaway’s CEO Mitch Kroll and his team have […]
How Steve Plochocki built a new operating model for Quality Systems
Thoughts on building a better corporate structure
Amanda Huntington takes calculated risks to grow IntegraClick
How to make tough decisions to ensure long-term success for your business