Ravi Kathuria explains the road map for business transformation
How to evaluate the core areas of your company to create clarity and coherence
How Great Lakes Integrated puts all pieces of the puzzle together with class
While “going the extra mile” is a phrase often used to describe top customer service, to Great Lakes Integrated, it means all that ― and adding an extra full-time employee to make sure the job gets done right. A major customer in Texas was looking to consolidate its print, fulfillment and distribution facilities. Great Lakes […]
How to keep tabs on your company value and ownership
John Brogan, Burr Pilger Mayer
How policies can help you prevent, and fight, lawsuits
Thomas M. Hanson, Dykema Gossett PLLC
How to grow your business through mergers and acquisitions
Kenneth M. Haffey, Skoda Minotti
A better relationship
How Ambiance develops trust to help customers
Merrill Dubrow’s tips for creating more sales opportunities
How your business should be more like CVS
How Nancy Brown engages employees to improve the American Heart Association
How to get employee feedback
Chris St. Hilaire: How to build buzz for your business
How thinking like a politician can make you a more effective leader
How the Firestone Country Club makes everyone’s experience magical
People can golf and dine anywhere, but as Mark Gore puts it, they join a private club for the experience of incredibly personalized service, which makes cost insignificant. As general manager of Firestone Country Club, Gore has seen firsthand the impact of excellent customer service. While many clubs around the country struggled in the difficult […]