How Kim Shoemaker roused Acloché Staffing out of a funk

Kim Shoemaker had a major dilemma in 2009. Not only was her company, Acloché Staffing, trying to pull out of an economic recession, but its longtime CEO had died unexpectedly at the age of 56. Grief was high, morale was low, and employees needed to be reassured and inspired that the company was going to […]

How Sue Doody guides the success of Lindey’s by paying attention to details

One of Sue Doody’s pet peeves bothers her a lot ― and she has made it her personal mission to tell her wait staff to put a lid on it. “I’ve asked them to not use ‘guys’ and ‘you guys’ to customers,” she says. “Say ‘gentlemen’ or ‘ladies’ but not ‘you guys.’ It grates on […]