Kelly Borth: How analyzing points of contact with your customers can lead to more successful sales
Understanding what transpires at every point of contact with your company can provide some great insights into why prospects and customers may or may not engage with your company. Sometimes it has more to do with the experience someone has than what solutions you have to offer. The recruitment phase To illustrate this principle, take […]
How Patty Klein has built A-Plus Meetings & Incentives into an industry can-do-all
Creative service can’t always be planned ahead
How Mindy Grossman gets employee buy-in for change at HSN Inc.
Get employees invested in redefining your brand
Doing business in China
Alfred Ho, FirstMerit Bank
How Herb Engert of E&Y’s Americas Strategic Growth Markets defines the successful entrepreneur
What makes a good entrepreneur?
Zynga shareholders to sell 43 million shares
SAN FRANCISCO, Fri Mar 23, 2012 – Zynga Inc. shareholders will sell Class A shares worth about $591 million, with founder and CEO Mark Pincus alone set to reap about $227 million based on Thursday’s closing price. Shareholders will sell a total of 43 million shares in the online game maker, including 16.5 million from […]
Women-owned businesses need to think big and persevere
Five keys to growing a company
The impact caregiving has on the workplace and on employees
Annette Kolski-Andreaco, LifeSolutions, an employee assistance program (EAP) that is part of the UPMC Insurance Services Division
How a hands-off, employee-centric model of service can bolster your client base
A decentralized business model can empower individual employees
How Jim Keane leads Steelcase Inc. to innovate product in a changing market
How the nature of work is changing