The honesty of business leaders has become a front-page story
and a topic of discussion in boardrooms worldwide, and Larry
Hilsheimer strove to make that value a priority for his team at
Deloitte & Touche USA LLP.
“There are a lot of examples within the business world where
integrity has failed,” says Hilsheimer, former managing partner of
Deloitte’s Columbus regional office. “Compromising our integrity for even one client is not worth the damage that it would cause
to our brand.”
Before leaving in October to become executive vice president
and chief financial officer of Nationwide Mutual Insurance Co.,
Hilsheimer managed 295 employees at the Columbus office, which
provides audit, tax, consulting and financial advisory services.
Deloitte & Touche USA is a member of Deloitte Touche Tohmatsu,
which includes 135,000 professionals in nearly 150 countries and
had global revenue of $20 billion last year.
After joining Deloitte in 1978, Hilsheimer moved up the ranks and
was responsible for Deloitte’s services to its most strategic clients
for a 14-city, seven-state region that includes Ohio, Michigan,
Indiana, Kentucky, western Pennsylvania, western New York and
West Virginia.
Beyond his new job at Nationwide, Hilsheimer is active in civic
and community organizations, such as the Columbus Chamber of
Commerce, The Ohio Business Roundtable, Children’s Hospital
Board of Trustees, Wexner Center, Battelle for Kids, Easter Seals,
Compete Columbus, Columbus Downtown Development
Corporation Board, Capital South Board, Center for Child and
Family Advocacy Board, Deloitte Foundation Board and several
groups at The Ohio State University.
Corporate integrity starts at the top, and leading by example
is how Hilsheimer communicates that message to his employees.
“I try to engage all of our associates and teammates in focusing on excellent client service and on teaming to make sure
that we bring all of the resources of our firm to the interest of
the client,” he says.
Hilsheimer says it’s important for employees to understand
their clients and their clients’ needs so they can work together
to provide the strongest possible solutions.
“It’s a common problem in business that people tend to function in their silo — within their little area of expertise — and
oftentimes, they don’t stop to think that their customer might
be better served if they leveraged the other resources in the
employee’s company,” he says. “If a client engages [a service
provider] in multiple disciplines, they end up generating more
revenue for [the company], but we ultimately get paid if our
clients are satisfied.”
The culture at the local Deloitte offices tended to be a fast-paced environment, and Hilsheimer says his employees thrived
in those situations.
“Our people are the most satisfied when they are the most
challenged, in terms of a high-demand project, where they are
working nights and trying to meet deadlines,” he says.
“Oftentimes, those are the things that really get them excited,
and it’s exhilarating because they are learning a lot, very quickly.”
But, he says, work is a big part of life but it’s not all of it,
and business leaders are challenged with driving a high-performance culture at a great place to work while also providing
the flexibility and freedom for their employees to enjoy the
rest of their life.
“If employees need to participate in some event outside of
the workplace and have competing demands with things in the
office, we want to keep the lines of communication open so we
can help achieve their goals while still serving our clients’
needs,” he says.
Hilsheimer says companies can pave the road to success by
doing what is right for their employees and their clients.
An executive’s responsibility, then, is to ensure that his company
maintains its brand recognition within the marketplace and does-n’t do anything to damage it.
“Our values are around integrity and outstanding value to our
clients, commitment to each other within the firm in terms of
helping each other succeed, and having a diverse population that
helps make the organization stronger,” Hilsheimer says.
HOW TO REACH: Nationwide Mutual Insurance Co., (877) 669-6877 or www.nationwide.com