Why Niki Leondakis' team at Kimpton practices random acts of kindness

Niki Leondakis, president and COO, Kimpton Hotel & Restaurant Group LLC

The Leondakis File
Niki Leondakis
President and COO
Kimpton Hotel & Restaurant Group LLC

Born: Springfield, Mass.
Education: University of Massachusetts, Amherst, Mass.
What was your first job?
Working the fry station at a Hardee’s when I was 15
What do you think are the keys to building a successful culture for employees?
It has to be unanimous. Every individual at every level has to be committed to this culture and has to be in agreement about what the tenets of the culture are and how they are brought alive. Every individual has to see themselves as an ambassador of that culture. It cannot be viewed as human resources job.