- Start with a plan. Be sure your values, mission, vision and strategic imperatives are in alignment
- Insist on a climate of continuous improvement. Measure what matters; shorten the process time.
- Insist on fanatical customer service. Know what customers want and exceed their expectations; take any measures necessary to address deviations from expectations.
- Adapt to the marketplace, Even if you have to change products, services and ways of doing business.
- Remember that Job One of the market leader is to grow the business.
- Learn from the best practices of others; Discard what is not working.
- Hire the best people you can get and understand they will only be around three to five years. Prepare them well for their next job, and they will produce outstanding results for you.
- Plan, do, check, act.
