When a client contacted Fortney & Weygandt Inc. nine years after its work had been completed, Bob Fortney, the company’s owner and president, didn’t have any responsibility to do anything to help that client. Yet even though it was long after the one-year guarantee period had expired, Fortney & Weygandt sent a team of people to look over the situation and arranged for a subcontractor to do the needed work. It was just one way that the construction services company goes above and beyond for its clients.
This level of service starts at the top with Fortney himself and extends down to every employee. Before a project even starts, employees are trained to educate customers and provide them with value engineered alternatives to ensure that they receive the best project possible at the best cost available.
Then every project has the highest levels of service, and jobsite superintendents are armed with mobile communication tools, such as laptops, cell phones and digital cameras, to ensure that they and their teams are able to address problems and answer questions quickly and efficiently. This is especially important given that in the construction field, problems can arise weekly, so having capable people who are able to assess the situation quickly, see the solutions and then deliver on those is absolutely critical to the company’s success.
Fortney & Weygandt has done such a good job over the years that one of its clients said he would rate the firm among the top contractors he had ever worked with in his 35 years of experience. In another project, the firm received a letter from the city building inspector complimenting it on how professional, courteous and enjoyable the company was to deal with despite his high demands, inclement weather, subcontractor issues and inadequate construction documents from the architects. Letters and compliments like these show that the firm is building a solid service foundation.
How to reach: Fortney & Weygandt Inc., (440) 716-4000 or www.fortneyweygandt.com
