If you walk through the offices at Today’s Business Products, you’ll see that each associate has his or her picture hanging on the wall. And if you look even closer, you’ll notice that there are gold stars placed on these pictures.
Each of these stars represents recognition from the office supply company’s clients for a job well done. And on top of getting a gold star, the employee also receives a financial gift and recognition in front of their peers. It’s just one way that President Rick Voigt recognizes his employees and encourages them to go above and beyond for the company’s customers, and it’s that culture at Today’s Business Products that has made it so attentive to clients’ needs.
When the company began more than 25 years ago, the founders put everything on the line to start the company because they felt they could do it better. As a result, the company still has a strong team atmosphere that supports one another, and employees are willing to do whatever it takes to help their customers and do the job right.
To ensure the company gets the best employees to take care of customers, all potential employees go through interviews with multiple senior management members on top of background, drug and reference testing. They also have an initial probationary period, and during this time, these new employees complete a comprehensive training program that can include skill set training, software training and training with other departments to understand how everything works together. They also observe other team members doing their job to better learn.
Taking this kind of approach to hiring the best possible employees, training them well and then recognizing their efforts with customers has made Today’s Business Products a top-notch customer service provider.
How to reach: Today’s Business Products, (216) 267-5000 or www.todaysbusinessproducts.com
