In 1989, while attending The Ohio State University, Carl Albright was all set to be a part of ESPN’s National Sports Trivia Championship. But at the last minute, it was discovered that the two partners he qualified with weren’t actually students at Ohio State. As a result, he had to take his two roommates who didn’t know much about sports.
That meant Albright, who is now president and CEO of InfoCision Management Corp., would have to carry the load and guide his team to victory. He did just that, but don’t expect to hear any bragging coming from his direction
“I knew sports,” he says. “One’s a doctor; one’s an engineer. I’m sure if they were medical questions, I would have struggled, too,” he says with a laugh.
It’s that type of humble and likeable attitude that is driving InfoCision’s culture.
Albright wants all of his employees to like and respect each other at the telemarketing company, which posted $173 million in 2008 revenue.
To back up his point, he stresses that by exemplifying the culture and getting along with people, employees will succeed at the company. To be promoted at the company, you have to hit your numbers and impress your boss, but you also have to get along with people and be on the same page.
“I tell people, ‘That’s how you are going to advance, that’s how you are going to do well, that’s what your clients are expecting, that’s what are culture is, and that’s what I am expecting,’” he says.
Because with that kind of culture, the company is more likely to succeed.
“If people like being at the job, I think they are going to work harder for me, for the company and ultimately for our clients,” he says. “If they don’t like it here and they don’t have friends here, I think then they are literally going to start phoning it in.”
