The Five-Star World Class Customer Service Awards honor companies who demonstrate they deliver world-class customer service. The 26 honorees in 2007 were culled from more than 70 nominations, and represent internal and external customer service excellence.
INTRODUCTIONS
Rising up
Turning a customer service crisis into a customer service revolution
A crowning achievement
Why delivering World Class Customer Service is like winning the Triple Crown
ABOVE AND BEYOND
C.A.R.E.ing service
How SS&G Financial Services Inc. provides customer service that helps its clients thrive
ZERO RISK
Whatever it takes
How InfoCision Management Corp.emphasizes the value of prompt,accurate, courteous customer service
BEST TRAINING SYSTEMS
VIP treatment
How PartsSource LLC serves all its customers equally
PERSONALIZED SERVICE
Old-fashioned service
Ritzman Pharmacies competes with national chains by personalizing every transaction with its customers.
SERVICE STANDARDS
Purple promises
How FedEx Custom Critical goes above and beyond for its customers
SERVANT CULTURE
A step above
At Skoda, Minotti & Co.,every client receives VIP customer service.
MAKING PRICE IRRELEVANT
Soaring expectations
How Flight Options LLC delivers ‘Service on a Higher Plane’ to exceed customer expectations
SERVICE BRAND PROMISE
A better way to fly
The Akron-Canton Airport strives to put customers first.
THE GREAT ESCAPE
Perfect night out
The Melting Pot strives to ensure every guest leaves happy
CUSTOMER SERVICE ACCOUNTABILITY
A good ride
How Joe Calabrese turned around GCRTA by focusing on customers’ needs
BEST EXPERIENCE
Sky high
Continental Airlines’ focus on both employees and travelers makes it an airline of choice.
FINALISTS
Animal instincts
How the Akron Zoological Park encourages its staff to do what’s best for its guests
Relationship enhancers
How Ambiance Inc. builds rapport with customers
Differentiating factor
How Barnes Wendling CPAs uses customer service techniques to stand out
Proactive solutions
How CBIZ Inc. gives its clients more service
Team effort
How Dr. Gen Orthodontics creates satisfied customers
Pearly whites
How The Dr. Richard E. Betor Cosmetic Dental Group makes patients and employees smile
Supporting role
How Family Heritage Life Insurance Company of America serves its customers and staff
Quality care
How Franklin & Seidelmann Subspecialty Radiology makes it right with clients
Serving client needs
How Great Lakes Integrated creates solutions
Are you experienced?
The Great Lakes Science Center strives to make your visit a memorable one.
Competitive edge
How Lincoln Electric Co. stays on top of its industry
Building relationships
How Marous Brothers Construction Inc. creates bonds with clients
Beyond a bed
How Marriott Cleveland East distinguishes itself from its competitors
Client care
How S&A Consulting Group LLP nurtures its relationships with clients
Going the extra mile
West Point Market competes on quality, not price.