Pharmacies today tend to focus on the
quantity of business generated and get
stuck in the whirlwind of speedy service, forgetting what really matters to their
customers. Ritzman Pharmacies Inc., on
the other hand, puts quality first, focusing
on what its customers truly desire — excellent customer service.
The smaller size of Ritzman makes competing with commercial
chain pharmacies more
difficult. However, under
the direction of CEO Eric
Graf, it’s found a way to
stand out by going above
and beyond what people
expect from their pharmacy. At Ritzman, reaching customers on a personal level is standard procedure.
Hot coffee and friendly personnel await
each customer who walks through the doors.
Complimentary prescription delivery is provided for those who can’t make it to the store.
And Graf has opened the store in the middle
of the night to get someone their medication.
A refill reminder program lets customers
know when their prescriptions are running
low. And, Ritzman’s Med-Dose Services
helps customers with multiple prescriptions
keep track of dosages and times.
Each fall, Graf makes flu shots available
to Ritzman customers. Customers have
come to rely on this service, which
Ritzman provides at its own expense.
Beyond these services, Ritzman is involved
in the community. The pharmacy has sponsored local Little League teams and participates in charities and fundraisers. Associates
at some locations go out of their way to deliver poinsettias to home-bound customers and
cookie trays to the families of customers who
have died.
The associates and staff at Ritzman maintain a personal relationship with their customers regardless of competition. Valuing
quality over quantity, the pharmacy has
successfully formed a customer base rooted in the complete satisfaction of each customer.
HOW TO REACH: Ritzman Pharmacies Inc., (330) 335-2318 or www.ritzmanrx.co