Jenn Webb doesn’t like to mess around when she’s booking travel arrangements for her clients in the music touring industry. She is a huge fan of consistency and reliability.
So when she was approached by Ray Duval and his company, Corporate Transport LLC, she was skeptical. She was then shocked when she got a quote that was much higher than she was expecting.
But there was a catch in the deal: If the service failed to meet her expectations, she could void the quote and pay what she thought the service was worth.
“I thought this was my bargaining chip and that I would be able to hold this over their head in case we had any failures during the tour,” Webb says. “To date, six months into the tour, we have never had to use this and our artist is just in love with the company. Actually, for what they do on a daily basis, I might be getting the best deal ever.”
It’s that type of satisfaction that Duval, the company’s founder, president and CEO, wants for each and every one of his customers when they turn to Corporate Transport. His team is relentless in trying to meet customer needs and find new ways to make clients happy with his company’s service.
Those employees are screened thoroughly to make sure they are right for the team. Duval wants to know if their goals are aligned to his goals and to the goals of the company. He wants to be sure they’ll fit in with the culture he has developed and that they will commit to providing the kind of service he demands for his company.
And when that service is provided, employees are rewarded for their efforts and the groundwork is laid for the next incredible customer experience.
How to reach: Corporate Transport LLC, (440) 465-4212 or www.crpimage.com
