Hire other communicators. I got
my MBA out of the Kellogg
School (of Management) at
Northwestern University, and
their whole philosophy is team-work and team building. From
an academic foundation, I kind
of got those principles and values, and then implemented them
over my professional career.
But it’s also about hiring and
your people decisions. When
you’re hiring, you need to find
people who have that mindset
of communication and collaboration. You don’t necessarily
want people who are identical
to you in every way, because
you do want to have diversity in
backgrounds and skill sets, but
you do want to hire someone
who shares that basic value and
foundation, that we’re all in this
together and it’s not just all
about me.
I don’t hire people with egos; I
don’t hire people who are trying
to be all about themselves. If
you’re not part of making
Mosaic successful, we don’t
want you here. The hiring decision is very important.
The theory is that if we have a
good team, if we’re collaborative and Mosaic is successful,
then lo and behold, the individual will be successful.
My whole career has been in
the service industry, which
means it’s an intangible business, it’s a people business. …
So my whole career has been in
the services business, which
gives me a high respect for people, gives me a high respect for
relationships, communication,
collaboration and those kinds
of things.
With that as a backdrop, my
leadership is very participative,
very engaging and very human,
a lot of personal contact. People
are the center focus of what we
do, and their advice and guidance is very helpful because,
one, it makes my thinking better, and two, with decisions, we
can have the whole organization
bought into it.
The days of the dictator at
the top calling all the shots are
gone. I’m not a believer in that
as being a successful leadership method.
HOW TO REACH: Mosaic Sales Solutions, (877) 870-4800 or www.mosaic.com
