When companies across the region are shutting the doors, it makes business even more difficult for staffing firms like Carmella Calta’s Staffing Solutions Enterprises.
As founder and CEO of the firm, she knows that high levels of customer service allowed her company to endure the struggles that 2009 brought and will pave the path for prosperity in the remainder of 2010.
Calta and her team recognize the importance of thanking clients for their support, so she constantly looks for creative and unique ways to send that message and support a “wow” culture. VIP clients receive a flower arrangement on the first day of spring to brighten their day and remind them that warmer weather is right around the corner. The firm also sends edible fruit arrangements in the summer. For holidays, clients receive deluxe candy trays and cards, which are hand-delivered. On top of all of these efforts, the company also caters on-site breakfasts to honor special client achievements throughout the year, and all of its VIP clients were invited to the company’s 35th anniversary celebration last year.
But it’s not just the VIP clients who get special treatment. When a customer comes on board with Staffing Solutions Enterprises, that client receives a personalized card from the president thanking the client for the opportunity. From the get-go, Calta and her team strive to offer their clients ways to save money, save time and increase profitability. They do this by constantly working to recognize needs and create innovative solutions for those needs. For example, last year, they recognized that customers were eliminating recruiting staff but had increased volumes of unsolicited resumes to manage, so they invested in upgrading their on-demand applicant tracking system and offered it to customers at affordable pricing to help them solve their problem.
How to reach: Staffing Solutions Enterprises, (440) 461-1652 or www.staffingsolutionsent.com
