Entrepreneurial Spirit Award
When Carl Albright was named president and CEO of InfoCision Management Corp. in 2004, he was a young leader stepping into the role at an established company.
A leading inbound and outbound call center provider, InfoCision had steady growth in sales, and it had more than 2,500 employees. It also had expanded to 32 call centers in 12 locations throughout Ohio, Pennsylvania and West Virginia.
While InfoCision had already become synonymous with success, Albright knew its products, service and people could make it an even better company. And in the relatively short time since Albright was named president and CEO, InfoCision has experienced 50 percent growth and became the second-largest privately held teleservices company in the world.
InfoCision experienced financial growth in two of the last four years, leading to a sales increase of $33 million.
Albright understands that InfoCision’s success isn’t credited solely to his ability to lead but to the strong supporting cast of the more than 3,700 employees he has around him. To keep those employees empowered and to recognize their achievements, Albright has put in place several key initiatives that have led to a strong corporate environment and employees continually giving their best.
Knowing that continuing education is important for employees to achieve professional goals, Albright created InfoCision Management Corporate University. IMCU provides employees with a clear path for advancement and training at no cost to them on company time. The wide range of courses encourages the importance of innovative thinking and continuous improvement.
Albright has invested more than $1 million in employee health and wellness programs and child care centers. The concept has boosted employee morale and work-life balance, while helping InfoCision reduce its turnover rate, which is among the lowest in the industry.
And despite the tough economy, Albright has remained committed to expanding amenities, increasing benefits and maintaining annual pay raises.
Each step of employee dedication has helped InfoCision grow to the next level.
But perhaps even more impressive is that Albright has stayed committed to operating all 32 InfoCision call centers within the United States, despite a recent trend to lower costs by moving call center operations offshore.
How to reach: InfoCision Management Corp., (330) 668-1400 or www.infocision.com
