“It takes months to find a customer, seconds to lose them. If we don’t take care of the customer, the competition will!”
That sign is posted in the warehouse of Sirna & Sons Inc., the family produce business, which has been in the food business for nearly 70 years and continues to focus on providing superior customer service.
Dedicated to their customers, President Thomas Sirna and Vice President Vince Sirna train their employees to go above and beyond for their customers to ensure that current and prospective clients are treated like kings.
During holidays, birthdays, anniversaries, awards or any other special event, Sirna & Sons likes to show appreciation for their customers by sending them cards. The owners additionally reach out to customers personally to ensure that the company is fulfilling their needs and that there are no concerns or problems that need to be addressed.
Making their customers feel like kings could not happen without a quality team of employees. Many members of the staff have been with the organization for more than 20 years, and there are other staff members whose siblings or spouses work for the company.
With such a great team, Sirna & Sons is able to meet every customer need. For example, when Edible Arrangements in Boardman prepares for the unpredictability of its Mother’s Day and Valentine’s Day weeks, Sirna & Sons loans out its refrigerated trucks whenever possible to give Edible Arrangements additional storage space, and Sirna & Sons also helps with deliver special deliveries in its own van.
The service Sirna & Sons provides doesn’t go unnoticed. One client, Carrabba’s Italian Grill, noted that it has worked with many of the same people at Sirna & Sons for 15 years, and that’s a testament to the quality people and quality service that the company provides.
How to reach: Sirna & Sons Inc., (800) 824-1868 or www.sirnaandsonsproduce.com
