Trust your employees. If I give
somebody something on Monday, they’ll usually come
back to me and let me know
their progress on it. If it’s not
completed, we usually
address it the next Monday,
and they tell me where they
are and when they think it
will be done.
You’ve just got to rely on
them to come back to you.
When you have good people
and reliable people, usually
when I send something off to
them, I put almost all of the
responsibility for getting that
done with them. It’s not as
top-of-mind to me because I
know that they’re going to
follow up and either get it
done, or if they’re having
issues getting it done, they’ll
come back to me and we’ll work through it.
It helps a lot when they
know that you have confidence in them that they’re
going to do a good job.
Get everyone on the same page. You very much got to make
sure you have a strong staff
and that you’re all on the
same page. We always have
Monday morning staff meetings to let everybody know
what everybody’s working
on.
We look at what everybody
on the team has on their
plate. Although many tasks
would obviously fall in certain areas for that staff, a lot
of times in that Monday
meeting, if that person, for
whatever reason that particular time of year is inundated, we figure out as a team
how we’re going to get that
accomplished.
It’s crucial that (we) are all
on the same page and disseminating that information
to the volunteers. We do a
quarterly newsletter throughout the year, and we do a
daily newsletter throughout
the event.
People like to know what’s
going on, and they like the
inside track. They like to be
in the middle of everything.
Let them know the interesting tidbits and what’s going
on with everything. Make
them feel like the essential
part of the event that they
are.
HOW TO REACH: World Golf Championships — Bridgestone Invitational, (877) 942-4849 or
www.worldgolfchampionships.com
