Communicate your higher purpose. I take patient examples that
we get of people who have had
great results with our product
and I continually tell the staff
about these successes. I say to
them, ‘I want you to remember that you were the one that
helped this person get better,
and you should take pride in
that. Whatever your job is
here, what it really is, is it’s
improving people’s health. You
should share in our joy for
what we’re achieving and
accomplishing because we’re
affecting millions of people’s
lives.’
People like a job that has
more meaning than just the
mundane work. It’s motivating
for them. It makes them fired
up. It makes them want to be
better and want to improve.
Don’t dominate the conversation. When you’re getting into
debates, if someone engages,
it’s important that you allow the
debate to play out and that you
don’t just overpower the person
and say, ‘I’m the CEO, and this
is how we’re going to do it.’
Having said that, it’s not a
democracy. After someone’s
made their point, just say, ‘You
know what? I’ve really heard
what you said, and there are a
lot of good points in what
you’re doing and in what
you’ve suggested, but I think
for now, in this circumstance,
we’re going to follow this
course.’ There’s nothing wrong
with that, as long as you’ve
given a person a chance to
express themselves and you
respect what they say.
HOW TO REACH: Metagenics Inc., (800) 692-9400 or www.metagenics.com
