Q. What is the biggest
challenge with communication?
Just keeping up with it.
Making sure I’m in touch in one
form or another with just about
everybody at least monthly.
We’ve got a newsletter that
we’re developing that we’ll be
sending out. We use part of the
space in that to talk about our
business but another part of it
to just talk about what employees in the company are doing
externally. … We try to highlight
the things employees are doing,
generally, so we can have a
holistic kind of approach to
who we are.
Q. How has good communication benefited the company?
People feel very cohesive as a
team. I think they are engaged
with one another at a level
beyond just, ‘Oh, this is my colleague at work.’
Typically, people feel more
passionate about things that
they’ll do in their personal lives
if they can make some connection to their professional life. I
think they just do a better job
because they feel more valued
as a person.
Q. Is there any other advice
you want to add?
In my experience, the value of
a positive attitude and just the
concept of, ‘Yes we can,’ has
been very helpful. Like most
business, we have our ups and
downs, our challenges.
I think when everyone else
wants to give up for whatever
reason, as a leader, it’s your
responsibility to push forward
and to be the No. 1 cheerleader,
and encouraging, saying, ‘We
can get this done just as well as
anyone else can.’ Really do the
rallying cry. Having that kind of
enthusiasm as a leader and having the perseverance and the
courage to say, ‘We can do this,’
is very important.
HOW TO REACH: Blackwell Consulting Services of Ohio LLC, (866) 997-2276 or www.bcsohio.com
