Darla King founded King Business Interiors in 1998 on the principle of delivering customer service that exceeds clients’ expectations.
As a woman-owned commercial furnishings and flooring company serving Greater Central Ohio, King is also a big believer in sustainability and developed entire line of “green” workspace solutions for its clients. She also created an environmentally friendly program called “Connecting the Dots,” which collects reusable furniture from clients and distributes them to nonprofit and charitable organizations in need.
King was named one of 2010 Smart Leader honorees by Smart Business and Blue Technologies. We asked her how she overcomes challenges, innovates and gives back to the community.
Give us an example of a business challenge you and/or your organization faced, as well as how you overcame it.
Our big challenge was….getting rid of used furniture … how to sell it, move it or donate it so it will not take up space in our warehouse/distribution center. This is very common for furniture dealers, I have found, from our industry association friends. Do we start a separate retail operation? It did not fit our daily business model working business to business for our furniture sales.
We were dealing with bulk amounts – 50 used private offices, 100 stack chairs, 90 tables, 450 task chair, etc.….they take up space and don’t all stack well. When trying to sell them through an outlet store it was time consuming, personal expense waiting for traffic, and customers just needed one or two – not 50 or 100 units.
After having the opportunity to serve on a local non-profit board, I realized the less than desirable office environments they were working within and saw a solution to both problems. We have an abundance of furnishings and they need better furnishings. We started the “Connecting the Dots” Program – we simply connect the needy organizations with the excess furnishings we have and make all parties happy. Our contribution is to understand their needs, design the space, deliver the product and make it happen. We have made so many organizations look more professional, become more productive and feel much better about their surroundings!
