What challenges come with a multigenerational work force?
Baby boomers and other older generations may feel left out with the new computer-driven age. Therefore, you have to keep an eye on your communication preferences. You have to communicate in different ways (phone, e-mail, text messages, letters, memos, etc.) to ensure the company as a whole is included on what’s going on. Also, you have to constantly think of creative ways to make everyone feel like they are integral parts of the company.
You have to offer flexible benefits, different levels and types of insurance (long-term care, hospitalization, family, etc.), savings, investments, flexible time off, training, health and wellness programs, and screenings. You have to make sure that you do not single out or leave out one particular generation.
How do business leaders effectively manage a multigenerational work force?
You have to cater to each generation; ask their input on decisions. Be flexible — not everyone wants to work the traditional 9 to 5 shifts any longer. Offer mentoring programs; let the older ones mentor the younger ones. At the same time, be somewhat hands-off. No one likes to be micromanaged.
You have to have open communication between the generations because there are preconceived ideas about one another. Show everyone that they’re in it together, and they can build on and feed off of one another’s strengths. It may be a good idea to create an employee board or council and include a representative from each generation to be on that board or council.
Discuss the multigenerational aspect as soon as employees are hired. During orientation, educate the employees on how certain people contribute to the productivity of the company. For example, explain to millennials that they may have more education, but baby boomers have put in the experience and the way they work is very productive, and if they try to change that, it may become counterproductive. One thing that I have seen that is a good idea is the television show ‘Undercover Boss.’ It’s an example of giving management a good idea of what is needed to effectively run a productive company.
Nakita Harris is the payroll manager for Ashton Staffing. Reach her at (770) 419-1176 or [email protected].
