How Jeff Davis believes satisfied customers and employees make The Brock Group successful

Jeffrey Gerald Davis, CEO, The Brock Group
Jeffrey Gerald Davis, CEO, The Brock Group

Construction &  Industrial Services
Jeffrey Gerald Davis
The Brock Group

In his 36 years with The Brock Group, Jeff Davis has worked his way from project manager to CEO — and has taken the company from being a family owned business to a multi-national, multi-craft service provider.
Not only that, but the company has seen 500 percent growth since 2006 after acquisition by a private equity firm and through significant acquisitions and organic growth. This growth was achieved based on Davis’s vision and his ability to express that vision to Brock’s investor such that it was willing to make significant investments in the company.
Another key to the rapid growth was that Davis and his management team could have access to and build long-standing relationships with the executive management of Brock’s customers.  It allowed Brock to present itself as a provider of value that senior customer leaderships require — that Brock is not a vendor among vendors relegated to the purchasing/AP department but is a valued partner in achieving lower operating costs.
Davis leads the company through behavioral-based management and behavioral-based safety which has resulted in Brock achieving excellent safety rankings and expanding the employee and customer base to what it is today. Davis believes that by having satisfied employees, it leads to satisfied customers and translates into a successful business.
As an entrepreneurial leader, Davis instills in his employees his core belief that a customer-centric focus is crucial to success. His leadership style revolves around a central theme from advice given to him years ago by Jerry Brock: “Give the customer $1.10 worth of effort/services for $1.” Davis has maintained this attitude as a core value in the way he interacts with employees, customers and third parties alike.
Davis also has led efforts with others in the industry to develop and fund schools to train welders/painters to draw them into the profession and to generate enthusiasm into making a career in the industry.
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