It was an easy decision for Ray Dalton when he founded PartsSource LLC in 2001 to choose legal counsel for his new business. He chose the company that he had worked with dating back to 1990 — Benesch, Friedlander, Coplan & Aronoff LLP.
“I felt it was important to have Benesch involved right from the beginning because they’re not just legal counsel, they’re strategic partners,” Dalton says. “We expect Benesch to bring in whoever is needed to do the job the right way, and they’ve never let us down. If it’s a real estate matter, they bring in real estate experts. If it’s a tax issue, they bring in tax specialists.”
Benesch has made it a top priority to stay in touch with clients throughout the economic recession to help guide them through challenging legal matters. That was the impetus for the firm’s First in Service program that promotes client service as a top priority. The program includes a collection of policies, initiatives and training systems that were implemented around company core values that include everything from honesty, trust, integrity and ethical behavior to meaningful contributions to the communities in which employees live and work.
The features of the First in Service program include a software program that tracks client development activities, a training program for attorneys to strengthen the ability to most fully serve clients and quarterly First in Service Awards. These are presented to individuals at the firm who demonstrated exemplary client service, with a year-end overall client service award.
In addition, Managing Partner Ira Kaplan encourages attorneys and staff members to take responsibility for the welfare, progress and security of the firm. Employees are reminded on a regular basis that every team member is a Benesch representative as all times, and are urged to take only those actions which serve to continue and build the brand.
How to reach: Benesch, Friedlander, Coplan & Aronoff LLP, (216) 363-4197 or www.beneschlaw.com
