In the office supply industry, you can very easily become just another name in the Yellow Pages. With competing companies offering many of the same products, Today’s Business Products — led by co-founder, President and CEO Rick Voigt — has recognized that the key to winning in the marketplace is delivering the best possible customer service.
Voigt and his staff realize that customer service has to develop into a large-scale philosophy within an organization. But they also know that great service can often be found in the details.
With that in mind, the company’s staff finds ways to make daily life a little easier for customers. Staff will look up previous orders for clients in a hurry — clients that generally know what they want but might need some assistance to find the right product.
In addition, the customer service team at Today’s Business Products can provide same-day delivery for clients who need to manage an unexpected situation. Company employees have even shopped at a competitor’s store to meet a same-day deadline.
The company’s delivery drivers also make customer service a priority. With all new accounts, drivers will meet with the clients to discuss delivery instructions, which helps maximize convenience for the client. After a delivery, drivers provide any necessary cleaning of the installation area before they consider a job completed.
Today’s Business Products has also made use of technology to make the purchasing and delivery process easier and more efficient. Many of the clients now use a small bar code scanner provided to them by the company, which enables the client to order from a customized catalog, the general catalog, bar codes on products or bar codes specially prepared for their storage or work room areas.
The company’s quoting, ordering warehouse and delivery systems all run on the same software, allowing for consistent communication between departments and a smooth service experience for clients.
How to reach: Today’s Business Products, (216) 267-5000 or www.todaysbusinessproducts.com
