Q. How do you monitor
performance?
It’s very easy. Performance
is the easiest thing to
enforce. If people are doing
a great job, you don’t have to
worry about punching clocks
and making sure they’re here
all day.
And, just because individuals are sitting here from 9 to
5 doesn’t mean they’re working. We have different ways
we monitor how much work
they’re doing, how much
they’re achieving, what
they’re accomplishing, what
profitability they’re adding to
the company, and based on a
lot of those variables is how much they’re going to make.
You have to give them flexibility and freedom to do their
job, and that way, you get the
best. Really talented people
don’t want to be tied down to
lots of restrictions, and in this
day and age, flexibility is really big to retain employees.
People of this work force
age want to have flexibility
so they can enjoy their home
life to the maximum. If people are happy at home,
they’re usually happy at
work, and they do a better
job. If you’re doing something that stops them from
being happy at home, then
it’s going to reflect in their
job performance.
Q. What is the final step to
earning loyalty?
No. 3, which is really
important, is you have your
employees’ best interests at
heart. Let them know you
care about them. Treat them
the way you want to be treated, and if you don’t have the
type of people that will
respond accordingly, then
you’ve got the wrong people.
If somebody would ask a
CEO if he has favorites in his
company, the traditional
answer would be, ‘I have no
favorites.’ That’s not true here.
The people that I favor are the
ones that do the best job and
help the company the most.
It’s easy to be my favorite;
it’s got nothing to do with
personal likes and dislikes.
In business, it should all be
based on if the employee is
helping you achieve the
goals that we’re all trying to
reach as a team.
HOW TO REACH: Fintech, (813) 288-1980 or www.fintech.net
