Recognize employees for their
good ideas. The most basic
thing is just going up and telling
them, individually and in front
of their peers, recognizing them
for the job they’ve done.
Everybody wants a pat on
the back and to be recognized
for what they do. All too often
in business, you focus on the problems or the areas you
need to improve and don’t
stop to take the time and recognize the things we do well.
For companies to succeed
today, you have to do a lot of
things well most of the time.
What you have to do is not
take that for granted. We’ve all
seen situations in departments
where you may have 20 people
who work there, and one is
the problem, and you’re constantly talking about the problem and coming up with rules
or situations to deal with the
problem, but you’ve got 19
people who are working hard
and doing a great job. Make
sure that you stop and recognize a job well done, thank
those people and make them
feel good about the effort they’re putting forth.
When you have the problem,
you have to deal with it. It’s
not fair to the people who
show up every day on time
and work hard to let people
slack within the company and
not have to work; that sends
the wrong message.
Lead by example. It starts from
when you show up to work to
when you leave, what you
wear, how you act and how
you treat fellow employees.
You can’t expect people to do
things that you don’t do, and
the easiest way to let them
know the things you think are
important is to do those things.
When you have 700 people,
you can’t know them all by
name, but you know as many
as you can — you stop and say
hello to people. It’s not just a
perfunctory hello, because
that’s what you do as you walk
by, but you stop and talk, find
out about them, what’s going
on in their life and what’s
important. If they have a problem, issue or concern, you
stop and help with it, even if
it’s not your responsibility.
If they see the boss is out
there helping a customer or
taking him to find something …
if it’s important to me to do, it’s
important for them to do. If
you start breaking down the
barriers between what is and
isn’t someone’s job, and you’re
leading by example, then everyone realizes that the job is to
get the total job done, and we’ll
succeed or fail as a team.
HOW TO REACH: Columbus Fair Auto Auction Inc., (614) 497-2000 or www.cfaa.com
