Grow the right way

Dave Warren
CEO, Energy Alloys LLC

You never want to put your business
in a position where it can’t deliver on
the promises you make. Dave Warren
says that is the essential reason why
the people within a business need to
know the company’s capabilities and
how management wants them to
employ those capabilities to serve customers.

At Energy Alloys LLC, Warren, president and CEO, uses the interaction his
employees have with customers to
paint a picture of how the market is
changing. Warren takes note of the
services his customers want from their
customers and develops a strategy
based on that chain of demand.

“Our service company customers are
under more and more pressure from
their customers to deliver enhanced
technology or service capabilities,” he
says. “So we want to continue to develop and grow the business, and the only
way to do that is to listen to our customers and react and respond to the
things we hear from them that fit our
core competencies or skill sets.”

For instance, Warren says that as his
customers have grown internationally,
they have needed faster supply service
for materials and more responsive
service. Based on what his eyes and
ears in the field were telling him, he
decided to take what Energy Alloys
was already providing and build on it.

“Especially internationally, we developed additional internal competencies
that let us be more responsive, let us
control capacities service to the customer and meet his needs with faster
turnaround times, faster delivery,” he
says. “So we took something we were
already doing and kind of built on that
experience.”