Matt Connell has been nurturing his entrepreneurial spirit ever since he cut lawns at 8 years old. That character and drive blossomed into a position as business development director for a major relocation company ― and subsequently as founder of Total Military Management Inc.
Connell recognized that far too many movers underutilized the authority granted to them by the Department of Defense and believed he could help develop more revenue for the companies in addition to improving services to armed forces personnel. TMM today is a leading business process outsourcing company offering complete management of U.S. military household relocations, both domestic and international.
All TMM employees have the goal of total customer satisfaction. This attitude begins with Connell, company president, and resonates with every employees. This commitment to excellence has helped bring about extensive company growth of more than 55 percent a year.
The company does not compete with the relocation companies it serves. Connell feels TMM should not have its own booking authority so as to provide separation and distinction among the services it offers to customers. TMM serves as a business partner and process outsource rather than a business partner on one hand and competitor on the other.
The company supports Boys and Girls Clubs and the Ronald McDonald House as part of its charitable giving and also supports an elementary school in Jacksonville with Christmas gifts for underprivileged children each year.
An employee retention program called “Go, Get, Give” was started five years ago to reward employees for their work in meeting goals and in giving to the less fortunate. Once the goal is met, the employee chooses a place to go and then something to get. Finally, they choose a charity to which they would like to give. The program is one effort that helps keep the retention rate at 90 percent or more.
How to reach: Total Military Management Inc., (904) 739-9940 or www.totalmm.com
