Stella Moga Kennedy has a list of children waiting for a spot to open at her schools. She has mayors and economic development directors calling and asking her to build a center in their city. And she has venture capitalists knocking on her door seeking a franchise model.
Those situations don’t happen when you’re doing something wrong.
The quality of service that Moga Kennedy provides is what has taken Le Chaperon Rouge Childcare Centers and Schools from a day care center in the basement of a North Olmstead church to a child care center with eight locations and an additional private elementary school.
The service extends from the design of the school buildings and the convenience of their locations to the home-cooked meals and the innovative curriculum.
Moga Kennedy, founder, owner and president of Le Chaperon Rouge, remains involved in every aspect of the company and she realizes success is seen in consistency and attention to detail. In order to offer uniform service, Le Chaperon Rouge developed a training manual that provides a framework for the centers’ systems. The manual was created to take the best practices and standardize them so that each child and parent receives a great experience no matter the location.
Moga Kennedy assures the No. 1 reason Le Chaperon Rouge has maintained its level of success is because of the standards set and the promises kept by her and her staff. If a problem occurs, each director or instructor is empowered to handle the concern, allowing it to be dealt with immediately. All issues are brought to Moga Kennedy’s attention, and she follows up with parents to ensure they are satisfied with the outcome.
After all, it was an unhappy experience with her son’s day care center that put Moga Kennedy on the path to provide children a quality education.
How to reach: Le Chaperon Rouge Childcare Centers and Schools, (440) 934-2716 or www.lechaperonrouge.com
