Dave Jones says that before you start holding employees accountable for a company’s culture, you have to start by looking at yourself.
Jones, the CEO of Memorial Hermann Memorial City Medical Center, says that you have to hold yourself and your management team
accountable for the job of immersing employees in a company culture. Without the initiative of a company’s leaders, the employees will
not take hold of the culture and live it on a daily basis. Getting employees involved on that level takes consistent communication and a
willingness on the part of your leaders to constantly look for ways to improve their communication with employees.
“How do you play on a team? When you get the most people involved, that’s when they feel like they are a critical part of the team,” Jones
says. “That is the crux of it. If you can get everybody, 100 percent of your employees, passionate about everything, meeting your mission, vision
and strategies, that’s when you’re going to be at your very best.”
In the nearly three years that Jones has been at the helm of Memorial City — a 1,600-employee facility in the Memorial Hermann Healthcare
System — Jones has helped develop and implement programs aimed at involving employees in the center’s mission, vision and strategy and
making Memorial City a healthier organization overall.
Here’s how he did it.
