Sales Tip 327
First Impressions Form Perceptions
I learned a long time ago that you literally have seconds before the other person begins to form a positive or negative impression about you. It does not matter if you are on the phone or face to face.
That’s why it so important to follow the two rules of customer engagement: asking questions and actively listening. It will immediately show them that you care and begin to earn their trust.
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Author/Motivational Speaker/Professional Sales Trainer and Coach
www.MarvinMontgomery.com
