Sales Tip 314
You can’t teach someone to care!
I have bad news for employers who think sending an employee to sensitivity or customer service training will teach the employee to become caring individuals. When they don’t care, they will pollute your environment, kill your productivity and ruin any chances of repeat business and referrals.
Some issues can be corrected through counseling, teaching and leadership; however, you can’t teach someone to care. They have to make that decision themselves.
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Author/Motivational Speaker/Professional Sales Trainer
www.MarvinMontgomery.com
