Why has the popularity of MPS programs skyrocketed amongst businesses of all sizes in recent years? In other words, what are the benefits to the business owner or manager?
The primary reason businesses tend to explore the option of MPS is in an effort to reduce expenses. MPS can save a company up to 40 percent on operating expenses in an incredibly short period of time. However, there are other benefits as well. In addition to cost savings, MPS offers the simple convenience of having someone else manage what is likely one of the administration department’s least favorite tasks. As mentioned, every program is different, but there can be a single cost per page, user-friendly online management tools, a single point of contact for customers, simplified billing for all devices, and integrated security and sustainability features. It is not uncommon for businesses, with little time to deal with the management of office technology devices, to find themselves with an excessive number of copiers and/or printers, purchased through several different vendors, which means different points of contact, depending on the device. Therefore, the simplicity and ease of having one point of contact managing a company’s devices is the second-greatest selling factor.
The integrated environmental and security features are probably two of the biggest differentiators for Toshiba specifically. The Encompass Green Report accurately measures energy consumption, carbon emissions, paper usage and solid waste, to provide a customized analysis that pinpoints opportunities for reducing environmental impact. The integrated SecureMFP program helps customers better understand where security risks lie. Based on the risks detected, Toshiba then outlines a strategy for cost-effectively fortifying document management. For many companies, securing documents and devices is no longer an option, per government regulations that require certain levels of protection be provided, such as HIPPA, FERPA, Sarbanes-Oxley and eDiscovery.
What should you look for when examining a vendor for MPS?
With program features differing from one vendor to the next, and even the definition of MPS varying depending on who you speak with, it is extremely important to carefully review your options with each manufacturer. Every business has unique needs and priorities, and as you explore the options available, it will be clear who can and cannot meet those needs. At the end of the day, regardless of the program features or ideologies about MPS, it all boils down to customer service. You want someone who is your partner, has your best interests and not sales goals at heart, and is responsive to your requests.
Sonny Kumar is the vice president and general manager of Toshiba Business Solutions. Reach him at [email protected].
